CUSTOMER SERVICE
[SHIPPING]
All orders shipped within the United States, Canada, UK, Germany, France, Italy, Japan, Singapore, Taiwan, Hong Kong and China are free of charge. For the countries not mentioned, please contact us as soon as possible.

@Shipping and handling charges, and tax information (Important)
We do not collect shipping and handling charges, and all applicalbe taxes in United States. For other countries, taxes may be levied with respect to the goods by these countries to which the goods will be delivered and/or the country from which the goods are shipped. You will be the importer of record for the purpose of customs and border processing and, as the importer of the goods, you may be required to pay Taxes to the relevant authority in addition to your payment to us of the price.
For the countries not mentioned, please contact us as soon as possible.

@Does ALYSIA ship to P.O. boxes?
We are unable to ship to P.O. boxes since our shipment partner cannot deliver to P.O. boxes.

@Can I change the shipping address on my order?
We can only change the shipping address before it has been packed. Please contact us as soon as possible to update your details.

@Can I track my order?
You can check your order on our website. Once your order has shipped, you will receive an email confirmation with your shipping notice. For more details, please contact us.

@How long will it before I receive my order?
We will make our best effort to make the order be delivered as soon as possible, currently we will do as follows:
(1). Orders for ready to wear are delivered within 1 week.
(2). Orders for preorders are delivered within 4 weeks.
(3). Orders for customized are delivered within 6 - 8 weeks.